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How arta11 Handles Your Personal Data

Your account data, wallet details, and session activity are handled with clear rules — we collect only what we need to run your account and process payments through DANA, OVO, and GoPay.

Account data protectedDANA, OVO, GoPay wallet privacyYour right to access your dataData retention limits applyContact us to request changes
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arta11 How arta11 Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply specific technical and procedural controls to the data your account generates — from your initial registration through every DANA, OVO, or GoPay transaction. Data access within our team is role-limited: only the staff who need your information to perform a specific function can see it. Here is how each area works in practice.

Account Security Your login is protected by OTP verification sent to your registered number. We log every login attempt, successful or not, so unusual access is flagged before your balance is affected.
Cookie Controls We use session cookies to keep you logged in and preference cookies to remember your region setting. You can clear or block these from your browser at any time without losing your account.
Data Retention Account and transaction records are kept for as long as financial and legal obligations require. Once that period ends, data is deleted or anonymised — it is not kept indefinitely for marketing purposes.
Requesting Changes You can ask us to correct inaccurate data, restrict how we process it, or delete it where the law permits. Submit your request through live chat or email and we will confirm the outcome in writing.
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access, correct, or delete the personal data we hold on your account, our support team handles privacy requests directly. You can reach us through live chat on the site, by email, or through the in-app help section on mobile. We aim to acknowledge your request within one business day and resolve standard data access or correction requests as quickly as our process allows.

Team online

Live Chat

Open the chat window on any page of the site. Describe your privacy request and our team will log it and follow up on the same session where possible.

Email Support

Send your data request or privacy concern to our support email address listed in your account settings. Include your registered account name for faster handling.

In-App Help

On mobile, tap the Help section from your account menu. Privacy and data requests are listed under Account Support — no need to switch to a browser.

Common Questions About Your Data and This Policy

These are the questions we get most often when it comes to how we use your data, what rights you have, and how to act on them. Each answer reflects how arta11 actually operates — not a generic template.

We collect your name, contact details, date of birth, and the e-wallet identifiers tied to your DANA, OVO, or GoPay account. Device and session data is also logged for security purposes.

We do not sell your data. We share it only where necessary to process your payments or meet legal obligations in regions where the service is permitted under local law.

Transaction records, including wallet reference numbers from GoPay, OVO, or DANA transfers, are kept for as long as financial recordkeeping rules require, then deleted or anonymised.

Yes. Where local law permits, you can request deletion of your data. Contact us via live chat or email with your account name and we will confirm what can be removed and when.

We use session cookies to keep your login active and preference cookies for your region setting. Both can be cleared or blocked through your browser settings without losing access to your account.

Open a request through live chat or the email address in your account settings. Tell us which detail is wrong and we will verify it against your registration and update it promptly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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