Verifying Your arta11 Account Identity
Account verification on arta11 is how we keep your balance safe and your withdrawal path clean. When prompted, you'll upload a photo of a government-issued ID — national ID card or passport — alongside a short selfie confirmation. Our team checks that the name on the document matches the wallet account name you registered with. This matters: mismatches between your ID name
and your OVO or DANA account name are the most common reason a withdrawal gets held. Getting this right once means every future withdrawal moves without a flag. Verification protects your account from unauthorised access and keeps the payment rail clear.
- Prepare Your Document — Have your national ID card or passport ready. The name must match the wallet account linked to your arta11 profile.
- Upload ID Photo — Take a clear, well-lit photo of the document. Blurry or cropped images extend the review time — sharp corners visible on all sides.
- Submit Selfie Confirmation — Hold your ID next to your face for the selfie shot. This step ties the document to the account holder making the request.
- Await Account Confirmation — Our team reviews the submission. Once cleared, your account shows verified status and withdrawals proceed without extra checks.