Reference

What You Need to Know Before Using arta11

Our legal terms set out how your account works, what we collect, how we store it, and what your rights are.

Account Eligibility RulesData Retention PolicyDANA, OVO, GoPay Transaction TermsYour Rights and Access RequestsJurisdiction-Dependent Access
arta11 What You Need to Know Before Using arta11
HOW WE HANDLE IT

Our Approach to Data, Security and Your Rights

Trust starts with transparency. Here is how we handle the four areas that matter most to your account — data collection, cookies, security, and your right to request changes or deletion. Each area has a clear process, not a vague promise.

Data Collection and Use

We collect only what your account needs — registration details, wallet IDs for DANA, OVO, and GoPay, and transaction logs. Nothing is collected beyond what the account flow requires.

Cookies and Session Tracking

We use session cookies to keep your account login active and to remember your device. No third-party ad-tracking cookies are placed without your consent through our cookie preference panel.

Account Security Practices

Your account is protected by OTP verification at login and PIN confirmation for any wallet withdrawal via DANA, OVO, or GoPay. SSL encryption covers every data exchange between your device and our servers.

Requesting Changes or Deletion

You can request a correction or full deletion of your personal data by contacting support with your account ID. We process verified requests and confirm the outcome in writing via your registered email.

POLICY CONTACT

Reach Us About Any Legal or Policy Question

If a term isn't clear or you want to exercise a data right, our support team is the right first stop. We handle policy questions the same way we handle account queries — directly, without bouncing you between departments. Reach us through the channels below and we'll get back to you with a clear answer.

Live Chat Open the live chat widget from your account dashboard and describe your legal or data query. A support agent picks it up and responds directly — no automated holding queue.
Email Support Send your policy question or data access request to our support email address. We aim to respond within one business day with a clear written answer you can keep for your records.
Account Help Centre Your account settings area includes a Help section that links directly to our current policy documents. If you're in Batam or anywhere else in Indonesia, access is the same through mobile or desktop.

Common Legal and Policy Questions Answered

These are the questions we actually receive about how our terms work, what your data rights are, and how to act on them. If yours isn't here, contact support through live chat or email.

These terms apply to anyone who opens an account with arta11 in a region where access is permitted under local law. If local regulations restrict access, our terms cannot override that.

We keep your account data for as long as your account is active and for a defined period afterward as required by operational standards. You can request a retention schedule review via support.

Yes. Contact our support team with your account ID and a written request. We will compile and send your data summary to your registered email address within a reasonable timeframe.

Payment records linked to DANA, OVO, and GoPay are stored in encrypted form. We do not retain full wallet credentials — only the transaction reference and your linked account identifier.

We notify you by email at your registered address before any material change takes effect. Continued use of your account after the effective date means you accept the updated terms.

Send a deletion request through live chat or email, including your account ID and a clear statement of your request. We verify your identity first, then process the deletion and confirm it in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.